Do you have questions (FAQ's)

You can place your order easily through our online shop. On the product page, first select the quantity you require. Then click the “Add to basket” button to add the item to your basket. Your basket is displayed at the top right of the page. To confirm your order and complete payment, open the basket and follow the instructions.

As orders are dispatched as quickly as possible, they cannot be changed or cancelled once they have been placed.

No, there is neither a minimum order quantity nor a minimum order value. Please note, however, that the full shipping costs also apply to small orders and orders of low value.

No, you do not need a customer account and can place an order as a guest. However, registering will make future orders easier, as your contact details will be saved and will not need to be entered again each time you shop.

If you have forgotten your password, you can reset it using the “Forgot password” function.

You can update your addresses under “Addresses” in your customer account. You can also enter a new address when placing each new order.

Items marked as “In stock” are available and will be dispatched promptly. Products marked as “Not available at the moment" cannot be ordered at this time.

Information about sizes, materials and care instructions can be found in the size guide or the product description on the relevant product page.

The following payment methods are available: Mastercard, Visa, TWINT, Apple Pay and Google Pay.

Shipping costs for orders within Switzerland and Liechtenstein are CHF 9.90 excluding VAT per order. Shipping costs for international deliveries are displayed during the checkout process.

Orders received by 12:00 noon are normally dispatched on the same day. International orders are generally delivered within 5 to 14 days.

Once your order has been dispatched, you will receive an email containing a tracking link that allows you to track your delivery at any time.

Orders are usually delivered by Swiss Post. You can manage your delivery preferences in the Swiss Post app or your personal Swiss Post account, including preferred delivery days and your chosen safe place for delivery.

Items may be returned within 14 days, provided they are unused, in perfect condition and in their original packaging. Returns must be registered with our support team in advance. Please follow the instructions and conditions set out in the Terms and Conditions. Return shipping costs are not covered by the Switzerland Tourism Shop.

If an item was damaged in transit or you received an incorrect item, please notify us within 48 hours of receiving your order. Once we have received your notification, we will inform you of the next steps by email.

If you cannot find an answer to your question in these FAQs, please contact the Switzerland Tourism Shop support team.